1.   What is Air Munch?

In nowadays busy world, Air Munch strives to save the foodies' time by making the food wait for you and get your loyalty rewarded.

Notifications will be sent to you when the food is ready for pick-up.

Air Munch also provides Digital Loyalty Stamp Program which offers a free meal in the next order/purchase after a designated number of purchases at the same cafe or restaurant*.

Queueless! Cashless! Digital Loyalty Rewards! These are the Big 3 Key Elements that how Air Munch values your time and your loyalty on good food .

 2.   How does Air Munch work?

Step 1 -Explore nearby cafés and restaurants which offer vast selection of redeemable meals.

Step 2 - Pre-order and pre-pay your favourite meals.

Step 3- Receive push notification when the meal is ready for pick-up.

Step 4 - Enjoy munching!

Step 5 - Redeem a free meal in the next order or purchase after a designated number of purchases at the same café or restaurant*.

3.   What are the perks of using Air Munch?

(a)  Queueless and save more time - Take your frustration out in queuing and make the food wait for you. Foodies will receive push notification when the food is ready for pick-up.

(b)  Cashless - Join the cashless society. Pre-order with cashless payment. 

(c)  Digital Loyalty Rewards - Make every Munch rewarding. Earn Digital Loyalty Stamps from Air Munch's Digital Loyalty Stamp Program  which offers a free meal in the next order/purchase after a designated number of purchases at the same cafe or restaurant*.

4.   Do I have to register to browse the redeemable meals?

No. You don’t have to register as a user to browse/explore nearby restaurants or cafes which offer vast selection of redeemable meals. But you do have to log in as a user to make your order or register as a new user before making your order if you have not registered with Air Munch before.

5.   How can I pay my order?

You can pay the order online by using credit or debit card. 

6.   How do I know my meal is ready for pick up?

You will receive push notifications when the food is ready for pick-up.

7.   Why am I getting a push notification that my meal is being cancelled?

Restaurant or merchant may cancel your order in the event they can’t fulfil the order. In such circumstance, you will be refunded.

8.   Once I have made an order, can I still cancel or change it?

You can contact the Restaurant or Merchant. But it will be subjected to the Restaurant or Merchant to accept your cancellation or changes. Please refer to Terms of Use for more information.

9.   There don’t seem to be any restaurants listed in my nearby area?

It will be much appreciated if you can contact us via the app or submit the form in the website or email us admin@airmunch.com.au. We are trying our best to cover our Service across Australia. Register with us via the mobile application so that you can be the first to hear about Air Munch’s news and promotions.

10.  If I did not receive the push notification that my meal is ready or even after Pick-Up Time?

Please kindly call the merchant to check the status of your order. You can obtain the Merchant contact number in the Order Details in the app.

11.  How do I know my order is in the process of preparing?

You will receive push notification when the Restaurant or Merchant starts to prepare your meal.

12.  Still don’t have an answer to my question?

We are always here. Our team are very friendly and want to do their best to ensure you have a great munching experience. If you have any questions, please do not hesitate to contact us via app or email us at  admin@airmunch.com.au.

* Terms & Conditions applies. Please refer to Terms of Use for more information.